Instant Technical Assistance for Uninterrupted Industrial Operations
At SB Automation Engineering SRL, we provide fast, secure, and reliable remote support and industrial troubleshooting services, ensuring that your automation systems run smoothly—no matter where you are. Using secure VPN connections, remote desktop tools, and cloud-based monitoring, we diagnose and resolve faults in real time across your PLC systems, SCADA interfaces, robotics, and control panels.
From production interruptions and software bugs to PLC code conflicts or sensor failures, our remote troubleshooting minimizes downtime, reduces service costs, and keeps your plant operational 24/7.
We combine deep knowledge of industrial control systems, communication protocols, field equipment, and cybersecurity to offer remote support that’s fast, accurate, and secure. Our team understands both hardware logic and software structure—making our diagnosis sharper and our response faster. You get support from engineers who’ve worked on your systems—not generic call center scripts.
What Our Remote Support Covers
- PLC & Control System Diagnostics – Remotely connect to your Siemens, Rockwell, Omron, Schneider, or Delta PLCs to troubleshoot logic errors, alarms, or I/O faults.
- SCADA & HMI Issue Resolution – Address visualization bugs, screen freezes, alarm misconfigurations, and historical logging errors on your operator terminals.
- Network Communication Checks – Identify broken links, IP conflicts, protocol errors, and OPC UA/MQTT/Modbus communication drops
- VFD & Drive Configuration Support – Remotely monitor and fine-tune VFD parameters, ramp times, or fault logs in your motor control systems.
- Remote Access via Secure VPNs – Fully encrypted, multi-device remote access solutions for safe and compliant intervention in industrial environments.
- Program Recovery & Backup Restoration – Upload and restore PLC programs, HMI projects, and SCADA backups to prevent data loss and restore operations.
- Alarm Handling & Root Cause Analysis – Guide your team in resolving alarm escalations and performing real-time troubleshooting across machine diagnostics.
Common Use Cases for Remote Troubleshooting
Stay Online. Stay Efficient. Stay Ahead.
Empower your plant with remote diagnostics and fast recovery support that never sleeps.
Contact us now or request a free consultation to get started